Rent Payment, Collection is Prompt and Easy
Long gone are the days of dropping checks in the mail. There is no additional fee for online payment via bank account and we recognize the importance of timely rental payments so that expense payments can be made. Tenants who have not paid rent by 5th of the month will receive reminders via email and phone. We follow up consistently until the rent is paid.
Reviewing all Expenses for Accuracy, Tracking and Recording Expenses
Every invoice we receive is carefully reviewed and analyzed prior to payment. Each invoice is thoroughly checked for accuracy to confirm there have been no errors in accounting billing or overage charges.
Have the Protection You Need When the Need Arises
Given the complexity of insurance, having proper coverage makes all the difference when your asset experiences a loss. In order to ensure the insurance company will pay a claim, it is critical that you have adequate coverage with a credible carrier. Allow the NEXUS team to help find you the right insurance policy at a competitive rate. Our team will obtain quotes and help guide you through every step of the process.
We Field all Tenant Requests, Alleviating You of any Hassle
With vast experience in handling tenant requests, we know exactly what residents expect. Through our custom request tracking system, our clients save time and money while we maintain satisfied tenants. Same day response is provided to confirm all requests are received and our team can be conveniently contacted 24 hours a day, 7 days a week, via phone, email, or text.
REPAIR and MAINTENANCE ISSUES
When Maintenance or Repair is required, We Ensure the Job is Done Quickly, Correctly and Cost Efficiently
There is no two ways around it. To have a great building, you have to maintain it. From preventative maintenance to major capital projects, NEXUS can manage all your needs. We encourage tenants to make use of our maintenance portal to report repair requests, giving direct visibility to our entire staff as well as to supers. By providing quick responses to all issues, we help keep small problems from getting bigger. Assistance is provided with maintenance of items like HVAC systems, sprinkler systems, irrigation systems, and more. We can help you find the best price possible and make sure each job is of the highest quality and performed by insured reliable companies.
LEASE and LEASE RENEWAL PREPARATION
Never Use an Inadequate or Incorrect Lease Again
We provide proper lease documentation to insure you have the paperwork protection you need by tailoring each document to the specific requirements of the apartment or townhome. We prepare lease renewals to property document tenant extensions and assist on both rent stabilized and free leases. We are kept well informed of any changes in laws to guarantee you are up to date on current regulations.
APARTMENT TURNOVER SERVICES
We Pre-Inspect the Apartment, Obtain the Lowest Possible Pricing and Oversee all Turnover Work
Pre move-out inspections are conducted at least 2 weeks in advance of the expiration of the lease. Once the tenant has vacated the premises, our team checks again for any damages or missing items. We obtain estimates for repairs and replacements, while facilitating any necessary deduction from the tenants’ security deposit. We also oversee the completion of apartment turnover work such as: Painting, floor refinishing, basic maintenance, and other repairs or sprucing up that is required. We work hard to save money wherever possible and to keep expenses as low as possible.
EMERGENCY REPAIR ASSISTANCE
Around the Clock, We are Here to Protect Your Interests When Emergency Strikes
Our team of experts is available 24 hours a day, 7 days a week to handle any apartment or townhome emergency. Each tenant is given our direct emergency phone number, so immediate contact can be made should the need arise. Our emergency response prevents a small issue from becoming a catastrophic repair. Our crisis management team has expertise in knowing who to call in emergencies and our on-site presence ensures you do not get taken advantage of in difficult times.
Is it Time for an Update? We will Oversee any Size Renovation to Bolster Rental Income
In a tight real estate market like NYC, delivering the appropriate product to tenants is key to maximizing the return of your real estate investment. We oversee any project, no matter how big or small, to bring the apartment up to market expectation. By maintaining strong relationships with contractors, we can save you a tremendous amount of money. We only use quality vendors who we closely supervise to ensure the job is done right and on budget. Since it is nearly impossible to manage a construction project from outside the local area, our project management team meticulously oversees the renovation process to make sure your money is being used efficiently.
MONTHLY and ANNUAL ACCOUNTING STATEMENT PREPARATION
Detailed Income and Expenses Statements Provided to You On-Time, Every Month; Tax Preparation is Easy With Our Year-End Statement
Tracking the financial activity of your asset is made easy with our monthly and annual accounting statements. By the 15th of every month, you will receive our monthly owner’s statement which details the income and expense activity of your asset.
If a Legal Issue Arises, Our Experts Will Ensure its Handled Properly
Our team stays up to date on all changes in NYC housing laws so we can help you stay compliant with all regulations. “In house” legal counsel is available to assist you on any legal advice needed at a discounted price. In the event that a representative from the landlord is needed in court, we can attend on your behalf and provide updates of all events.
ROUTINE PROPERTY INSPECTIONS
Keeping Tabs on Your Property, so You Don’t Have to Worry About the Unknown
When your apartment or townhome is not occupied by a tenant, our team makes routine inspections to ensure everything in the apartment is in good condition. We help maintain the safety and security of your asset and will check for any maintenance issues. In the event that a deficiency is found, we take photographs and report it to you, so you can keep track of the condition of your apartment.
BOILER, ELEVATOR and LIFE SAFETY EQUIPMENT INSPECTION and MONITORING
Ensure Your Building’s Equipment Meets City Safety Requirements
To keep your building safe and secure, avoid unnecessary fines and violations, and pro-long the lifespan of your building’s equipment, XL will coordinate and facilitate equipment inspections as recommended or required by law.
REGULATORY FILINGS and COMPLIANCE
We will Take Care of the Paperwork
From DHCR filings to HPD registrations, we will assist with all paperwork required by the city of New York for the operation of your property. Although property filings can be daunting, we have streamlined the process so you can easily stay in compliance with NYC guidelines. Simple mistakes can result in costly fixes, so allow us to take care of this paperwork for you.